Frequently Asked Questions (FAQ)

1. What materials are your products made from?

All Taiji Sleep silk collection products are crafted from premium mulberry silk (Grade 6A), known for its exceptional softness, breathability, and natural temperature-regulating properties. We source only the finest silk to ensure a truly luxurious sleep experience.

2. What is the momme weight of your silk?

Our silk products range from 19 to 25 momme (mm), depending on the item. Higher momme weight indicates denser, more durable silk. We clearly list the momme weight on each product page so you can choose with confidence.

3. How do I care for my silk products?

We recommend hand washing in cool water with a gentle, pH-neutral detergent, or using a delicate machine cycle in a mesh laundry bag. Avoid bleach, tumble drying, and direct sunlight. Lay flat or hang to dry, and iron on a low silk setting if needed.

4. Do you ship internationally?

Yes! We ship worldwide, including to the US, UK, EU, and Japan. Shipping times and rates vary by destination and are calculated at checkout. All orders are carefully packaged to ensure your items arrive in perfect condition.

5. How long does delivery take?

Standard international shipping typically takes 7–14 business days. Expedited options may be available at checkout depending on your location. You will receive a tracking number once your order has been dispatched.

6. What is your return and refund policy?

We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Please visit our Refund Policy page for full details or contact us to initiate a return.

7. Are your products ethically sourced?

Absolutely. We are committed to responsible sourcing and work only with suppliers who meet our standards for ethical production and environmental care. Sustainability is at the heart of the Taiji Sleep brand.

8. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast dispatch. If you need to make a change or cancellation, please contact us as soon as possible via WhatsApp or email. We will do our best to accommodate your request before the order ships.

9. Do you offer gift wrapping or personalized packaging?

Yes, we offer premium gift packaging upon request. Please leave a note at checkout or contact us directly, and we will ensure your order is beautifully presented — perfect for gifting.

10. How can I contact Taiji Sleep?

You can reach us via WhatsApp using the button on our website, or send us an email. We aim to respond to all enquiries within 24 hours. Our team is happy to assist with product recommendations, order queries, and anything else you need.